Problems printing tickets:

General:

 

Q: I haven't received the email to download E-tickets

A: Please click the Email resend link to get your tickets sent out to you again.

A: At the end of the transaction you will be given the opportunity to download your tickets. Additionally we will send you an email with a link to download your tickets. This email should arrive within 10 minutes.

Please refresh your emails to check if your tickets have arrived. If the email does not appear in your inbox please check your junk email folder.

Please ensure you have received and have the tickets printed and ready before travelling to the show.

Q: Link in email doesn't work

A: Right click on the link then copy and paste it into your Internet browser. This will take to a page to download your tickets.

If you have a Tiscali email account, sometimes the download link doesn't appear. If this is the case please click the email resend link above and choose "Only the tickets as an attachment".

Q: Cannot open/view tickets

A: Our ticket files are in Portable Document Format (PDF) (similar to: eTicket-1234567.pdf)

Adobe Acrobat Reader is required to view PDF files. This is a free program available from the Adobe web site. Follow the download directions on the Adobe web site to get your copy of Adobe Acrobat Reader.

Get Adobe Acrobat

If you are still having trouble opening the PDF files or are having trouble printing, you could ask a friend or a computer shop for assistance. Or use an alternative computer to print them, such as a friend’s, library computer, work computer or internet cafe.

Q: I can see the ticket on screen but cannot print it or the print comes out blank

A: You may need to update your PDF reader application. In Open Adobe Reader in top tool bar select Help -> Check for Updates...

If you are still having trouble opening the PDF files or are having trouble printing, you could ask a friend or a computer shop for assistance. Or use an alternative computer to print them, such as a friend’s, library computer or internet cafe.

Q: What happens on a show/event day?

A: You will need to print your tickets and bring them with you to the show, black and white or colour is fine. A laser printer is best as the tickets cannot smudge if they get wet, but an Inkjet is fine (just please avoid getting them wet).

The tickets are valid only for the day(s) shown on the ticket and, unless stated, only for one day.

Only one print out of each ticket is valid. The presentation of the ticket at the gate has the effect of making that ticket number used. Subsequent presentation constitutes fraudulent use. The tickets are electronically validated on entry.

Each ticket will be on a separate page. Please ensure you have printed ALL your tickets.

You must bring the tickets with you to the event. Please keep them safe and dry. Ideally to avoid delaying people at the entry, the ticket should be presented individually by the user of the ticket.

 

Q: How do I contact you If I have a problem?

If you have a problem making a purchase via the website please use the contact form shown below. (We can only assist with purchases via the website. We cannot post tickets, keep them for collection at the show or take payment by any other method for advance tickets via the ticket website).

Questions or problems after making a purchase.

Whilst you pay by credit card this is handled directly with a secure authorised service and neither the show organizer nor ticketsrv receive your card details during the transaction.

If none of the above has resolved your issues please click here to Contact Us. Please do NOT phone the show office they will be unable to assist with issues relating to delivery of e-tickets.

 

NOTE: This service is just to resolve issues directly related to the email delivery of the tickets, if your PC has a fault that is causing issues opening or printing the tickets this is not covered by this service and we would likely direct you to take the computer to a repair shop and suggest you find an alternative way of printing them. Please note we cannot handle refund requests or other questions related to the show.

Queries related to tickets cannot be handled at the show ground so please ensure they are resolved before traveling.